TeamViewer Quick Support Moto G2: Troubleshooting Remote Controlling Issues

As a user of TeamViewer's Quick Support feature on your Moto G2 device, you may have encountered issues with remote controlling devices such as Asus and Philips. In this article, we'll explore some common problems and troubleshooting steps to help you resolve these issues.

New Add-Ons for Enhanced Remoting Capabilities

The latest update to TeamViewer has introduced new add-ons that enhance remoting capabilities. However, some users have reported experiencing issues with the Quick Support feature on their Moto G2 devices.

Logcat Entries: A Closer Look

When troubleshooting remote controlling issues, it's essential to examine the logcat entries for any errors or exceptions. The following logcat entries provide valuable insights into the problem:

```

W SurfaceFlinger: Attempting to destroy on removed layer: /.MotorolaActivationActivity#1

W SurfaceFlinger: Attempting to set client state on removed layer: /.MotorolaActivationActivity#1

...

```

These entries suggest that there may be an issue with the Android system's SurfaceFlinger service, which handles window management and rendering.

The 'Host' or 'QuickSupport' Popup Issue

Some users have reported encountering a white popup with the title 'Host' or 'QuickSupport' when attempting to access the Quick Support feature. The popup appears briefly before closing immediately after opening. This issue is not unique to Moto G2 devices, as some users have also experienced it on their Motorola G7 Play and One devices running Android 9.

Troubleshooting Steps

To resolve remote controlling issues with TeamViewer's Quick Support feature on your Moto G2 device, try the following troubleshooting steps:

1. Update your TeamViewer app to the latest version.

2. Restart your device and relaunch the TeamViewer app.

3. Check for any software updates available for your Motorola device.

4. Clear the cache and data of the TeamViewer app.

By following these troubleshooting steps and examining logcat entries, you should be able to resolve remote controlling issues with TeamViewer's Quick Support feature on your Moto G2 device. If you continue to experience problems, you may want to consider reaching out to TeamViewer support for further assistance.

Teamviewer quick support moto g2